Arabic Speaking Customer Advisor (on-site)

Ignite

Remoto

Crucial Requirement: This position is strictly open to candidates currently living in Portugal. Relocation assistance or international applicants moving for this role cannot be considered.

About The Role

Do you possess exceptional communication skills and excel in a vibrant, fast-moving workplace? We are looking for an energetic, results-driven Arabic-speaking Customer Support Advisor to become part of our diverse team located in central Lisbon.

In this position, you will serve as the primary point of contact for a globally recognized social media and tech giant. You will support a major project focused on assisting everyday users, digital creators, and enterprises as they interact, network, and utilize online tools.

Note: This role requires 100% on-site attendance at our modern Lisbon facilities. We will only evaluate applicants who are already established in Portugal and hold valid local employment rights.

Your Core Responsibilities

As an Arabic-speaking Customer Support Advisor, you will assist our community through the following daily tasks:

Multi-Channel Communication: Handle incoming inquiries via telephone, email, and live chat, delivering empathetic and professional assistance.
Problem Solving: Assist users, content creators, and businesses with account setups, subscription billing, and standard technical glitches on the platform.
Brand Representation: Align your tone with the platform's distinct brand identity to foster a helpful, community-focused environment.
Ticket Management: Keep detailed logs of user interactions within our internal CRM software and route complex bugs or critical matters to advanced support teams.
Insight Gathering: Recognize recurring user problems or feedback patterns and partner with team supervisors to optimize platform performance.

What We Look For (Job Requirements)

Language Skills: Native-level or near-native mastery of Arabic (C1/C2), coupled with professional working proficiency in English (B2 minimum) for corporate updates, training, and internal platforms.
Residency & Legal Status: Current residency in Portugal with full legal permission to work locally (e.g., EU citizenship, Portuguese passport, or valid work/residence permit).
Digital Literacy: Comfort navigating social media networks, online applications, and basic internet troubleshooting.
Interpersonal Skills: High emotional intelligence, active listening capabilities, and the knack for diffusing tense customer interactions smoothly.
Background: Previous experience in a BPO, call center, customer care, or digital marketing role is highly preferred, though we provide complete training.

What You Will Receive (Compensations & Benefits)

We prioritize employee well-being by offering a highly competitive salary package and premium perks:

Financial Package: Highly competitive base pay distributed across 14 months, plus additional monthly performance and complexity bonuses.
Food Stipend: A daily meal allowance provided on top of your standard monthly earnings.
Health & Wellness: Comprehensive private medical and dental coverage starting from your first day, alongside life insurance.
Professional Development: Clear avenues for internal advancement. We heavily favor our own staff when promoting for positions in Quality Assurance, Training, Mentorship, and Team Leadership.
Paid Training: Complete, fully compensated onboarding covering technical platform tools, customer care techniques, and data security.
Workplace Environment: A state-of-the-art office in Lisbon featuring excellent transit links, free healthy options at the office cafeteria, and frequent social activities.

Ready to Take the Next Step?

If you match the language profile and are already based in beautiful Portugal, we would love to connect. Submit your updated CV in English today to apply!