Application Support Engineer - Lisboa

Noesis

Noesis is seeking a Senior Support Engineer, for that unique professional who thrives on solving problems and is excited about taking on new challenges. There is the need for a capacity to keep up with new technology and support of a transformation program. This position requires dedication, persistence, follow-up, effective time management, and unbeatable customer service with exceptional communication skills.

Main Tasks And Responsibilities

Troubleshooting and Issue Resolution;
Support and Maintenance of Applications;
Incident Prevention;
Strong troubleshooting skills with the ability to support a wide range of information systems and applications;
Daily ticket analysis and resolution, including root cause analysis and problem creation.

Profile

Experience in Java to support and troubleshoot applications (non-development);
Good knowledge of SQL;
Experience of working with ITSM systems (e.g. Service Now);
Experience in supporting Digital Channels and Marketplace applications, developed in the context of micro-sites and distributed architecture by APIs/Micro-Services;
Experience of working with APM (e.g. Dynatrace) preferred;
Experience from the user's point of view consulting logs in Kibana preferred;
Availability to provide out-of-hours support (standby).

If you meet these requirements and are interested in joining an audacious and innovative company, please send us your application.

Join us. Let’s innovate together!

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.

Job advertisement under Law nr 4 / 2019, of 10th January