Content Hub Adoption & Communications Steward Specialist

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

As a Content Hub Adoption & Communications Steward Specialist you will support the roll-out and evolution of the Nestlé Content Hub 2.0 Ecosystem (Digital Asset Management platform, Brand Portals and Marketing Workflows). In this role, you will be a key enabler of user adoption and engagement by driving and overseeing program-level communications, community management, and stakeholder coordination across markets, Strategic Business Units (SBUs), and global teams. Your responsibilities will also include implementing communication strategies, managing internal engagement platforms, supporting onboarding and training initiatives, and providing insights and reports to leadership. Your efforts will help ensure a seamless, end-to-end content ecosystem across Nestlé.

A day in the life of...

• Drive communications and engagement by implementing the Content Hub 2.0 communications master plan

• Coordinate internal communications through various platforms, including newsletters and meetings

• Monitor communication performance and optimize strategies based on KPIs and user feedback

• Manage internal community platforms like Viva Engage and oversee engagement channel activities

• Moderate discussions, respond to queries, and ensure timely follow-up with expert teams on community platforms

• Track engagement metrics to identify recurring user needs within the community

• Maintain and enhance the Content Hub Information Center and Academy to ensure content relevance

• Improve user journey and content discoverability to enhance overall user experience

• Support adoption and onboarding through training sessions and presentations

• Act as a single point of contact for all adoption-related requests from users

• Coordinate cross-functional rollout plans to ensure alignment across teams

• Provide data insights by consolidating monthly reporting for senior leadership

• Ensure consistency and accuracy of KPIs across dashboards and presentations in reporting

• Contribute to the continuous improvement of reporting methods and data visualization techniques

What will make you successful

• 4+ years of experience in Digital Marketing within a corporate environment

• Strong background in Internal communications, community management and managing digital communication platforms with UX awareness

• Experience in project management in a matrix organization and change management and global program rollouts

• Understanding of Digital Asset Management (DAM), marketing workflows and Content production and digital marketing processes

• Experience or strong interest in reporting, data analysis, and performance tracking, with the ability to translate data into actionable insights for stakeholders

• Excellent written and verbal communication skills in English (including senior stakeholder communication)

• Strong stakeholder management and collaboration skills

• Highly organized, detail-oriented, and able to manage multiple priorities

• Results-driven with a proactive, solution-oriented mindset

• Ability to work independently while coordinating across global teams

• Ability to deeply understand stakeholders and business context

• Strong execution and planning capabilities

• Continuous improvement mindset with a focus on innovation

• Passion for delivering excellent user experiences

• Ability to drive engagement and support transformation initiatives

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé’s Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities

• Competitive salary and annual bonus according to your performance

• Meal allowance card

• Flex Benefits - at NBS you can choose what benefits are more suitable for you

• Make part of the Nestlé Club and get discount in several partners

• Free coffee (and good coffee) at the office

• Shop with special discounts for employees

• Company equipment according to professional needs

• Medical support available at the office

• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career