Service Administration Specialist

The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.

Service Administration Specialist (AutoStore) – Lisbon

You live in Greater Lisbon and like to join Kardex AutoStore as a Service Administration Specialist. You will be one of the first employees in our brand new office around Parque das Nações / Oriente. Until we open the office, you will perform the work remotely from your home.

As a Service Administration Specialist, you are responsible for the calculation and maintenance of service pricing models across the EMEA region. You coordinate spare parts management and procurement activities to ensure smooth and efficient service operations. You prepare, monitor and follow up on service quotations in close collaboration with Customer Success Managers and customers.

You manage the administration of service contracts, including amendments and renewals, ensuring full compliance with internal processes and contractual deadlines. You provide administrative support to the Customer Success Management team and maintain customer, service and contract‑related master data while safeguarding data quality standards.

You work closely with Sales, Service, Finance, Procurement and external partners to support seamless service delivery.

You maintain customer and contract master data in SAP S/4HANA and other internal systems, ensuring accuracy and consistency.

• Administrative & commercial support — Ensure efficient administrative and commercial support for the Service and Customer Success organization.
• Timely documentation — Deliver service pricing, quotations and contract documentation in a timely and accurate manner.
• Customer satisfaction — Support customer satisfaction through reliable coordination and proactive follow‑up of service‑related activities.
• Data & documentation quality — Maintain high‑quality data and documentation standards across all relevant systems.
• Process improvement — Contribute to the continuous improvement of operational processes and overall service efficiency.
• Departmental objectives — Support the achievement of departmental objectives through structured, solution‑oriented administration.

Requirements:

• Commercial apprenticeship or equivalent qualification
• Ideally experience in service administration, or similar functions
• Good knowledge of MS Office and CRM/ERP systems
• Experience with SAP S/4HANA is a strong advantage
• High digital affinity and confidence working across multiple systems and tools
• Fluency in English is required; German or additional European languages are considered an advantage.
• Structured, detail-oriented, and autonomous working style
• High level of self-motivation and strong sense of responsibility
• Excellent communication skills and strong team orientation
• Ability to manage multiple tasks simultaneously and effectively prioritize workload
• High level of resilience with the ability to perform efficiently under pressure
• Analytical thinking and a structured, independent way of working

We offer:

• Long-term prospects: A secure job in a fast-growing, international company with exciting development opportunities and interesting and varied tasks in a future-oriented environment
• Valuable support: Great team spirit, elaborate onboarding and a wide range of training opportunities in our own academy at the Bellheim site as well as an Employee Assistance Program (Lyra)
• Tangible added value: Flexible working hours, annual vacation on behalf of the respective country regulations
• Visible benefits: Attractive salary, company pension plan and capital-forming benefits - depending on location
• Attractive extras: Corporate benefits, company and team events,

Ready to join? Apply now and start your journey with us!

Please send us your application with a possible start date via our career page. If you have any questions, please contact Bonnie Mo, Talent Acquisition Specialist AutoStore by phone +34 675 885 067.