Product Owner Learning Tools (LMS)
AZQORE SA
Remoto
A subsidiary of Indosuez Wealth Management, the wealth management arm of the Crédit Agricole Group, and Capgemini, Azqore is an international company specializing in Information Systems outsourcing and Banking Operations Processing for private banking players.
We provide our customers with an Integrated Information System (S2i), and a full range of digital banking products and services.
We also handle our customers' back office operations from three hubs, in Switzerland, Singapore and Portugal. By 2020, Azqore will have 200 billion (CHF) in assets under management, represented by some thirty banks.
Our Banking Operations department stands out for the excellence of its unique tailor-made service, recognized by customers and the market alike. Nearly 200 employees work closely together in Switzerland and Singapore to handle the banking operations of demanding customers.
The team
Based in Lisbon, within the multicultural Knowledge Management team, whose main responsibilities are:
- Sharing knowledge across Indosuez and with Azqore’s external clients
- Identifying training needs (internal and client-facing)
- Supporting employees in learning and understanding our systems
Your Responsibilities
Reporting to the Head of Knowledge Management, you act as the functional and technical reference for knowledge & learning tools (in particular the Learning Management System – LMS). You help industrialize practices, enhance the user experience, and support adoption by both employees and clients.
- LMS Administration & Engagement
- Update and maintain content (catalog, learning paths, materials) in line with releases and new features
- Administer key functionalities: user management, access rights, groups, enrolments, reporting
- Monitor usage (analytics, most-viewed content, completion rates) and recommend actions to improve adoption and effectiveness
- Drive content promotion (campaigns, user communities, communications)
- Contribute to ongoing monitoring and continuous improvement of digital learning tools
- Support & Enablement (Knowledge + Learning)
- Support business and IT teams in applying KM best practices (knowledge capture, documentation, update cycles)
- Produce and maintain enablement materials: user guides, FAQs, contribution standards, how-to’s
- Coordinate contributors/SMEs (input collection, review, publishing)
- Contribute to process improvements: quality, governance, and content lifecycle management
- Contribution to the Knowledge Management Strategy
- Support the KM lead in implementing Azqore’s global KM strategy
- Identify new training/knowledge needs (new products, new developments, new regions)
- Propose pragmatic and creative solutions to strengthen knowledge sharing and reuse
- Bachelor’s degree (or equivalent); initial experience (internship/apprenticeship) with digital tools is a plus
- Strong interest in platforms (LMS and Confluence): configuration, content structuring, data/reporting mindset, continuous improvement
- Strong organizational skills, attention to detail, ability to manage multiple topics in parallel
- Excellent communication skills (written and verbal) and strong documentation skills (clear, actionable materials)
- Comfortable engaging with a wide range of stakeholders (IT teams, business teams, clients)
- Confluence: You have a deep, practical understanding of Confluence.
- Tech-Savvy: You possess a foundation in HTML coding.
- KM Specialist: You are knowledgeable in current knowledge management best practices.
- Content Creator: You are adept or interested at designing engaging video content and developing e-learning modules using Articulate Storyline.
- Fluent French (written and spoken) is a plus (lot of documentations in French)
- Professional English, minimum B2 (written and spoken) — regular interactions with Singapore & Switzerland
- 25 days of annual leave for a healthy work-life balance.
- Generous healthcare contribution and attractive pension plan
- 14-month salary structure (12 months + vacation + Christmas allowance).
- Meal card (Pluxee – €11.60/day).
- Annual performance bonus.
- Hybrid work model – up to 2 days/week from home.
- Permanent contract in a stable and professional environment.
- Ongoing training and career development within Azqore and the Crédit Agricole Group.
- One of our Talent Acquisition Partner will contact you for an initial discussion.
- If you decide (you & the Talent Acquisition Partner) to go ahead with the process, you'll have a meeting with the manager.
- Taking the next step in the process? An interview (through Teams Meeting) with our Head of Global Operations based in Switzerland.
- Then a last HR interview is waiting to get to know you better.
- You will also complete a test on your motivational levers (PULSIONS) if you progress to the final selection process.
Acting every day in the interests of our customers and society, we are a group committed to diversity in all its forms and to inclusion.
We are committed to combating cognitive bias, and train our managers accordingly.
As a company operating in the IT sector, which suffers from a structural lack of female representation, we attach particular importance to developing the gender mix of our teams.
All our positions are open to people with disabilities.
We're not looking for a standard profile, we're looking to identify your unique talent.