Devoteam Cyber Trust | Network Operations Center Engineer | Financial Services

Devoteam

Devoteam Cyber Trust is the Cybersecurity specialist arm of the Devoteam Group. With our 800+ experts located across EMEA, we aim to establish cybersecurity as an enabler of business success rather than a gatekeeper. We leverage an end-to-end approach to Cyber Resilience, Applied Security, and Managed Security services to secure the tech journey of large and medium-sized companies from all sectors and industries.

Since 2009, previously known as INTEGRITY, our team based in Portugal is specialised in providing cutting-edge Managed Security Services that combine its expertise and proprietary technology to consistently and effectively reduce the cyber risk of our clients.

The comprehensive service range includes Persistent Intrusion Testing, ISO 27001, PCI-DSS, GRC Consulting and Solutions, and Third-Party Risk Management. ISO 27001 (Information Security) and ISO 9001 (Quality) certified, PCI-QSA, and member of CREST and CIS - Centre for Internet Security, we provide services to a considerable number of clients, operating in more than 20 countries.

We are seeking a Network Operations Center (NOC) Analyst to deliver level 1/2 technical support for multi-entity infrastructures, ensuring the continuity and reliability of business operations across network and security disciplines.

Based in Porto , you will join a team operating on a 24/7 shift system covering all operational hours. This role requires strong troubleshooting skills, technical expertise across networking and systems, and the ability to work effectively within a fast-paced, high-tech operational environment.

Key Accountabilities

Monitoring & Alerts: Respond promptly to alerts from monitoring tools following established operational processes.
Troubleshooting: Diagnose and resolve network problems, researching and implementing specific solutions.
Change Management: Manage network changes in strict accordance with required change management processes.
SLA & Prioritization: Prioritize operational tasks effectively to meet or exceed defined SLAs.
Continuous Improvement: Work collaboratively with the team to identify service improvements for existing processes and procedures.
Issue Escalation: Proactively identify, own, and escalate any issue or problem that could potentially impact services.

Technical Expertise

Experience: Proven experience working within a Network and Systems Operations Center (NOC) or equivalent formal technical training in the area.
Monitoring Tools: Practical knowledge of monitoring platforms (e.g., Grafana, LogicMonitor, LibreNMS, or similar).
Networking Protocols: Solid understanding of fundamental networking protocols and technologies, including:
- TCP/IP, DNS, PTP/NTP
- OSPF, BGP, MPLS
Multi-Vendor Environments: Hands-on troubleshooting experience with multi-vendor hardware and security systems, including Juniper, Cisco, Arista, Check Point, and Fortinet.

Languages

Fluency in Portuguese and English (both spoken and written) is mandatory.

Desirable Skills (Plus)

ITIL Framework: Good understanding of the ITIL framework and related operational IT processes.
Automation & Scripting: Experience with scripting languages (e.g., Python, Shell, Perl, PHP) for automation or tool integration.

Soft Skills & Work Approach

Problem-Solving: Strong troubleshooting and analytical problem-solving abilities.
Adaptability: Ability to multi-task, prioritize effectively, and adapt quickly to changing operational demands.
Execution: A hands-on mindset combined with a structured, organized approach to tasks.
Collaboration & Learning: * Ability to work both independently and collaboratively within a team environment.
- Strong communication and interpersonal skills, with the ability to explain technical issues clearly to both internal teams and external stakeholders.
- Willingness and ability to rapidly learn new technologies, platforms, and products, often with minimal formal training.

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.