QA Service Manager

InnoWave is looking for a QA Service Manager to join a high-impact project in the Energy sector. If you're passionate about Quality Assurance, service excellence, and leading testing teams in complex environments, this opportunity is for you.

QA Service Manager

Responsibilities

• Lead and manage Quality Assurance services across multiple projects and delivery streams

• Define and implement QA governance models, testing strategies, methodologies and best practices

• Coordinate and mentor QA teams of varying sizes, ensuring high performance and continuous development

• Oversee the planning, execution and monitoring of all testing activities, including functional, integration, regression, performance and UAT testing

• Establish quality metrics, KPIs and reporting mechanisms to ensure service excellence

• Manage testing risks, issues and dependencies, ensuring timely mitigation and resolution

• Collaborate closely with business stakeholders, project managers, delivery teams and third-party vendors

• Ensure alignment between testing activities and business objectives

• Drive continuous improvement initiatives across testing processes, tools and service delivery

• Support release management activities and ensure readiness from a quality perspective

• Provide regular status updates, service reporting and quality insights to stakeholders and leadership teams

• Promote quality culture and testing excellence across the organization

Skills

• +8 years of experience in Software Testing and Quality Assurance

• +5 years of experience leading QA teams, testing services or service management functions

• ISTQB Certification (mandatory)

• Strong experience defining and implementing QA strategies and governance frameworks

• Solid knowledge of software testing methodologies, processes and best practices

• Experience managing multidisciplinary and distributed QA teams

• Strong understanding of Agile, Scrum and Waterfall delivery methodologies

• Experience with test management, defect management and quality reporting tools

• Knowledge of test automation strategies and quality transformation initiatives

• Strong stakeholder management and communication skills

• Ability to manage priorities, risks and multiple delivery streams simultaneously

• Experience working in large-scale enterprise environments

• Experience in the Energy or Utilities sector (preferred)

• Fluent in English – written and spoken (mandatory)

InnoWave gives equal opportunity in employment regardless of gender, gender identity, sexual orientation, marital status, race, nationality, religion, age, disability, political beliefs, or any other factor. InnoWave will not pay fees to any third-party agency or company that does not have a signed agreement, do not submit resumes/CV's directly.

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