German B2B Travel Agent - Portugal
PlanetJobs
Remoto
- Provide high-quality travel support to customers via chat, phone, and email
- Manage hotel, flight, rail, and car bookings accurately and efficiently
- Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
- Support users with self-service functionality on the client’s platform and mobile application
- Maintain extensive supplier, destination, and travel system knowledge
- Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
- Ensure compliance with company travel policies, customer procedures, and global travel regulations
- Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
- Participate in team meetings, product updates, and supplier/travel industry training sessions
- Provide operational feedback to internal teams regarding customer experience and process improvements
- Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.
- Native/fluent in French, both oral and written. Fluent in English (B2 or higher)
- Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
- Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
- Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals
- Experience with ARC and BSP market booking practices
- Understanding of travel industry regulations and global compliance requirements
- Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage
- Strong customer service and communication abilities
- Ability to multitask and manage urgent travel-related requests effectively
- Comfortable working in fast-paced international travel support environment
- Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans, dental, and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends