French B2B Travel Agent - Portugal
PlanetJobs
Remoto
- Provide high-quality travel support to customers via chat, phone, and email
- Manage hotel, flight, rail, and car bookings accurately and efficiently
- Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
- Support users with self-service functionality on the client’s platform and mobile application
- Maintain extensive supplier, destination, and travel system knowledge
- Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
- Ensure compliance with company travel policies, customer procedures, and global travel regulations
- Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
- Participate in team meetings, product updates, and supplier/travel industry training sessions
- Provide operational feedback to internal teams regarding customer experience and process improvements
- Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.
- Native/fluent in French, both oral and written. Fluent in English (B2 or higher)
- Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
- Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
- Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals
- Experience with ARC and BSP market booking practices
- Understanding of travel industry regulations and global compliance requirements
- Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage
- Strong customer service and communication abilities
- Ability to multitask and manage urgent travel-related requests effectively
- Comfortable working in fast-paced international travel support environment
- Working schedule: shift rotation, Monday to Friday from 07 AM – 07 PM. Days off: Saturday & Sunday; Bank holidays.
- Opportunity to join a fast-growing international AI-powered travel technology company
- Hybrid working model
- Collaborative and multicultural working environment
- Exposure to innovative travel and expense management technologies
- Professional growth and development opportunities
- Comprehensive healthcare and wellbeing support
- Flexible time off and additional employee benefits
- Modern office environment with in-office perks and team activities