German Customer Agent Specialist in Lisbon - #247893

Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro!

About Us:

Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.

Role Overview:

This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.

Key Responsibilities:

• Engage in live chat, email, and potentially inbound calls as required by the project.
• Document each step taken and categorize cases and potential bugs.
• Stay informed and updated on client policies and guidelines, including policy, safety, and copyright management.
• Address various issues such as problems with video playback, uploading, account management, and bugs.
• Analyze data and trends to generate insights for customers and report on key performance indicators.
• Identify client issues and troubleshoot to provide solutions.
  
  
  

Qualifications:

• C1/C2 proficiency in German
• C1 proficiency in English
  
  
  

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
• Language Bonus: For your proficiency in French, we provide an additional language bonus to acknowledge and appreciate your linguistic skills.
• Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
• Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
• Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.
  
  
  

Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!