Italian Entertainment Specialist - Fully Remote in Portugal - #247806

Are you an Italian language wizard? We're on the hunt for an extraordinary individual to become our Entertainment Specialist Maestro!

About Us:

We craft game-changing customer experiences that drive brand growth worldwide. With deep insights and cutting-edge technology, we design integrated journeys that transcend expectations and scale seamlessly. Whether you're a startup or a global brand, we're your partner for success. We've got you covered, no matter the complexity or scope of your customer journey.

Role Overview:

The role involves assisting customers through different communication channels regarding inquiries related to subscriptions, billing, and technical troubleshooting. Additionally, providing support for account management and software functionality is essential. Ensuring timely and accurate responses to customer inquiries and maintaining detailed records of interactions are key responsibilities. The role also includes offering application support to customers, with a focus on software functionality.

Key Responsibilities:

• Assist customers via various channels with inquiries regarding subscriptions, billing, and technical problems.
• Provide support for account management and software functionality.
• Offer accurate and timely responses to customer inquiries.
• Maintain thorough records of customer interactions, including inquiries, complaints, and resolutions.
• Provide application support to customers, focusing on software functionality.
  
  
  

Qualifications:

• C1/C2 proficiency in Italian
• B2/C1 proficiency in English
  
  
  

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
• Performance Bonus: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role.
• Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
• Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work, ensuring that you have convenient and affordable transportation options.
• Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
• Remote Work Option: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively.
  
  
  

Submit your application today, and we will get in touch with you!