German Technical Customer Specialist in Lisbon - #247763
Cross Border Talents
Data: há 1 semana
Cidade: Estoril, Lisboa
Tipo de contrato: Tempo total
Are you a German language wizard? Dive into a dynamic role with us and become our next Customer Technical Agent Maestro!
About Us:
Step into the world of crafting game-changing customer experiences that drive global brand growth. With our blend of deep insights and cutting-edge technology, we're the architects behind integrated journeys that exceed expectations and scale effortlessly. Whether you're a startup or a global brand, we're the partner you've been searching for. Ready to redefine customer journeys? We've got you covered, no matter the complexity or scope.
Role Overview:
This role involves providing comprehensive assistance to users across various channels, including phone, email, chat, and social media, for Pre-Sales, General Inquiries, and technical support issues. It requires adeptly adapting the brand's voice and tone for interactions on both private and public platforms. The role includes effectively managing customer escalations and documenting case information for reference. Overall, the position focuses on delivering high-quality support while ensuring consistency and professionalism across all customer interactions.
Key Responsibilities:
About Us:
Step into the world of crafting game-changing customer experiences that drive global brand growth. With our blend of deep insights and cutting-edge technology, we're the architects behind integrated journeys that exceed expectations and scale effortlessly. Whether you're a startup or a global brand, we're the partner you've been searching for. Ready to redefine customer journeys? We've got you covered, no matter the complexity or scope.
Role Overview:
This role involves providing comprehensive assistance to users across various channels, including phone, email, chat, and social media, for Pre-Sales, General Inquiries, and technical support issues. It requires adeptly adapting the brand's voice and tone for interactions on both private and public platforms. The role includes effectively managing customer escalations and documenting case information for reference. Overall, the position focuses on delivering high-quality support while ensuring consistency and professionalism across all customer interactions.
Key Responsibilities:
- Provide support for General Inquiries, and technical issues across multiple channels (phone/email/chat/social media).
- Adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging) and public (social media, forums, e-commerce reviews) platforms.
- Handle customer escalations effectively and escalate issues or customers to higher tiers of support as per defined protocols.
- Respond to inbound customer requests promptly and accurately, documenting relevant case information for future reference.
- C1/C2 proficiency in German
- B2/C1 proficiency in English
- Attractive Salary: Competitive compensation packages that recognize and reward your skills and experience.
- Performance Bonus: Opportunity to earn bonuses based on your contributions and achievements, fueling your drive to excel.
- Meal Allowance: Benefit from a meal allowance to keep you fueled and focused throughout the day.
- Transportation Allowance: Ease the cost of commuting with our transportation allowance, ensuring convenient and affordable travel.
- Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.
- Relocation Package: We offer a relocation package to assist with the move and get you settled comfortably.
Empregos semelhantes
Hebrew Content Moderator in Lisbon
Cross Border Talents,
Estoril, Lisboa
há 3 dias
Are you a Hebrew language virtuoso? We're in search of an exceptional individual to join us as our Content Moderator Maestro!About Us:At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed expectations and drive sustainable growth. Whether you're an...
Intermediário de Crédito (M/F)
Oney,
Estoril, Lisboa
há 1 semana
Intermediário de Crédito (M/F)
Resumo da Oferta
5431411426232 2024-05-09 ERA ESTORIL Estoril Presencial Imobiliário De 25.000€ a 35.000€ Full-Time
whatsapp Enviar por mail Whatsapp LinkedIn Facebook Twitter Enviar por mail Reportar anúncio Guardar Candidate-se
Intermediário de Crédito (M/F) Guardar Candidate-se
Descrição da Empresa Mediação Imobiliária. Descrição da Função
A ERA Estoril, é uma empresa especializada em Crédito Imobiliário e tornamos...
Full Stack Developer / IT Manager
Cartrack Portugal,
Estoril, Lisboa
há 1 semana
Somos uma empresa líder mundial em tecnologia de tracking, no que diz respeito às áreas da Segurança Automóvel e de Gestão de Frotas e temos como principal foco oferecer um produto e serviço de excelência.A experiência de cada um dos nossos Clientes é o foco da nossa missão, pelo que estamos a reforçar a nossa equipa com um(a) Diretor(a) de...