German Banking Customer Service Specialist in Lisbon - #247663
Cross Border Talents
Data: há 1 semana
Cidade: Estoril, Lisboa
Tipo de contrato: Tempo total
Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro!
About Us:
Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.
Role Overview:
This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.
Key Responsibilities:
About Us:
Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime.
Role Overview:
This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems.
Key Responsibilities:
- Service-oriented inbound
- Answering customer questions and executing orders in the first contact around the entire Service Retail
- Assist with phone banking ID and T-PIN & Postbank app setup.
- Card blocking/unblocking/exchange
- Recording of phishing cases
- Acceptance of payment transaction orders
- Product information
- Recording of complaints
- C1/C2 proficiency in German
- B2 proficiency in English
- Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
- Language Bonus: For your proficiency in French, we provide an additional language bonus to acknowledge and appreciate your linguistic skills.
- Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
- Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
- Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.
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