Technical Support Engineer - French and English Speaker - #247587

About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. 

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. 

What you'll be doing at Webhelp

As a French and English-Speaking Technical Support Engineer, you will:

• Coordinate with software engineers to address escalated technical issues promptly.

• Enhance collaboration for effective problem-solving and bug resolution.

• Manage the correct and efficient escalation of bugs and technical issues to software engineers.

• Manage the ticket queue volumes and work with the team to ensure customer issues are resolved

• Prioritize and facilitating swift resolutions to enhance user experience

• Serve as the primary contact for all technical concerns related to the platform.

• Ensure streamlined communication channels for issue resolution.

• Act as the main link between users and Customer Success on one side and development teams on the other.

• Facilitate effective communication flow to address technical issues promptly.

We'll be a great match if you:

• Are fluent in both French and English

• Hold a Bachelor's or Master's degree in Information Technology, Computer Science, or a related field

• Demonstrate expertise in API integrations

• Are proficient in collaborating with developers, product managers, account managers, and clients

• Are a skilled problem solver

• Are capable of effectively communicating complex issues in both written and verbal forms

• Exhibit an autonomous personality, with a keen interest in taking initiatives and leading projects

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.

What we offer you:

• Strong compensation package (14 monthly payments per year)

• Monthly meal allowance paid in voucher card (net)

• A Bring a Friend Program with attractive incentives

• Personal and career development programs and mentoring to develop skills

• Possibility to participate in a growing multicultural Project

• Work in a diverse environment with people from over 75 nationalities

• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!

• We promote inter-company mobility to work at any of our sites around the world

• Workplace: Full Work From Home

Webhelp is an equal opportunity employer.

Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.