Customer advisor - Media Services - French Speaker - #244967

• 2017107115655
• 2024-04-27
• Concentrix+Webhelp Portugal
• Braga, Cávado
• Presencial
• Marketing, Publicidade e R.P.
• A definir
• Full-Time
• Termo certo

We’re Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future. With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business.

That is also why we have been named a Great Place to

Work in Portugal, 5 years in a row. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!

• Engage with customers to help and offer solutions through inbound calls and emails
• Create and update records and databases with personnel information and other details
• Guide in the use of the tool/application to customers

We'll be a great match if you:

• Have a high level of French (written and oral)
• Previous customer-oriented environment experience is a plus
• Multitask, rigorous, autonomous, and resourceful
• Analytical and positive mindset
• For non-EU residents, it is mandatory to have a valid work permit

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)
• Permanent contract
• Monthly meal allowance paid in voucher card (net)
• Bring a Friend Program with attractive incentives
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Flexible Schedule from Monday to Saturday
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Workplace: Work on-site in Braga, Portugal

Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.