Italian-Speaking Technical Support Advisor for small appliances - #244000

• 6037632152236
• 2024-05-05
• Concentrix+Webhelp Portugal
• Lisbon
• Presencial
• Call-Center, Helpdesk e Telemarketing
• A definir
• Full-Time
• Termo certo

We’re Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future. With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business.

That is also why we have been named a Great Place to

Work in Portugal, 5 years in a row. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!

• Engage with customers via email or telephone to provide product information as part of the post-sales process
• Provide excellent post-sales support to customers about the products/equipment for our multi-brands
• Follow-up on orders, machine repairs, and complaints
• Work on continuous improvement for customer satisfaction
• Listen to the customer's unique situation and acknowledge their needs
• Go beyond the customer's service expectations so they will remember and share their great experience.

We'll be a great match if you:

• Have a high level of Italian (written and oral) and fluent in English (B2)
• Have previous experience in Customer Service or as a Sales Representative
• Have excellent verbal and writing skills coupled with empathy and team spirit
• Demonstrate proficiency in IT skills: understanding of Microsoft Office, email, and chat technologies
• Have a good logical thinking

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance from day 1
• A Bring a Friend Program with attractive incentives
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Flexible Schedule
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Workplace: Work on-site in Lisbon, Portugal

Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.