Customer Advisor for a Smart Energy Project -Swedish speaker - #242574

• 2616026633813
• 2024-05-05
• Concentrix+Webhelp Portugal
• Lisbon
• Presencial
• Call-Center, Helpdesk e Telemarketing
• A definir
• Full-Time
• Termo incerto

We’re Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future. With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business.

That is also why we have been named a Great Place to

Work in Portugal, 5 years in a row. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!

• Answer and handle cases and errands from the main channels such as phone, chat, and mail.
• Handle questions from B2C customers.
• Resolve product or service problems by clarifying the customer's complaints.
• Provide accurate, valid, and complete information by using the right methods/tools.

We'll be a great match if you:

• Have a high level of Swedish (written and oral) and fluent in English (B2)
• Have excellent communication skills coupled with empathy and team spirit.
• Have previous experience in Customer Service
• Have a taste for new technologies
• For non-EU residents, it is mandatory to have a valid work permit

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• A Bring a Friend Program with attractive incentives
• Private Health Insurance from day 1
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Schedule Monday to Friday
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Relocation package and accommodation guaranteed (for 12 months)
• Workplace: Full

Work From Home (for people already based in Portugal) Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.