Advisor for World's Best Search Engine - Swedish Speaker - #242304

• 4607769554277
• 2024-05-05
• Concentrix+Webhelp Portugal
• Lisbon
• Presencial
• Call-Center, Helpdesk e Telemarketing
• A definir
• Full-Time
• Termo certo

We’re Concentrix + Webhelp and we Design, Build, and Run game-changing customer journeys that help brands grow, across the world and into the future. With operations in Portugal since 2015, Webhelp currently has 5 sites, in Lisbon, Oeiras, Braga and Aveiro and a workforce of more than 2500 game-changers, each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business.

That is also why we have been named a Great Place to

Work in Portugal, 5 years in a row. Find new colleagues and lifelong friends in our community of passionate game-changers. Find what you are looking for at Concentrix + Webhelp!

• Respond to inbound customer requests, documenting relevant case information
• Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
• Respond appropriately or escalate customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets

We'll be a great match if you:

• Have a high level of Swedish (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Demonstrate patience when communicating and solving issues
• Keep up with the latest IT and tech-related trends
• Are proactive, self-motivated, and a great team player

If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role. What we offer you:

• Strong compensation package (14 monthly payments per year plus bonus)
• Monthly meal allowance paid in voucher card (net)
• Private Health Insurance from day 1
• A Bring a Friend Program with attractive incentives
• Personal and career development programs and mentoring to develop skills
• Possibility to participate in a growing multicultural Project
• Flexible Schedule from Monday to Saturday
• Work in a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
• We promote inter-company mobility to work at any of our sites around the world
• Relocation package and accommodation guaranteed (for 12 months)
• Workplace: Work on-site in Lisbon, Portugal

Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.