HR Operations Associate - #241602

Learn about knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, reducing inequality in society. Through a Digital Front Door strategy, we connect patients, providers and healthcare professionals in one place. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries.

If this makes sense, keep reading!

About the role

We are looking for an HR Operations Associate. In this role, you'll play a crucial part in coordinating the schedules of our service providers, ensuring operational efficiency, and supporting the smooth functioning of our HR operations.

As an HR Operations Associate, you will:

• Execute analysis and action plans to optimise resource allocation and ensure effeciency.
• Coordinate hours distribution and schedules.
• Support senior team members in identifying areas for operational improvement.
• Support the implementation of strategies to enhance efficiency and streamline processes.
• Participate in the recruitment process for new professionals, including assisting with candidate sourcing and initial screenings.
• Provide support during the onboarding process for new hires, assisting with administrative tasks and documentation.
• Aid in maintaining regular communication with service providers, gathering feedback, and addressing inquiries.
• Assist in organising informative sessions and updates for service providers.
• Support Team Coordinators in developing and refining processes related to scheduling, onboarding, and service delivery.
• Collaborate with team members to develop onboarding materials and resources for new hires.

About you

To be considered for this role, here are the skills we're looking for:

• Bachelor's degree in Human Resources, Business Administration, Healthcare Management, or a related field.
• Strong willingness to learn and grow in the HR and operations management field.
• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Proficiency in English.