Swedish-Speaking Customer Advisor for E-commerce Company - #241110
Concentrix+Webhelp Portugal
Description
About WebhelpWebhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries. Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
What you’ll be doing at WebhelpAs a Swedish-Speaking Customer Advisor for E-commerce Company, you will:Answer and handle cases and errands from the main channels such as phone, chat, and mail. Handle questions from both B2B customers and B2C customers. Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information by using the right methods/tools.
Requirements
We’ll be a great match if you:Have a high level of Swedish (written and oral) and fluent in English (B2)Have excellent communication skills coupled with empathy and team spirit.Have previous experience in Customer ServiceFor non-EU residents, it is mandatory to have a valid work permit If you feel you don’t check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it’s this one or a future role.
Offer
What we offer you:Strong compensation package (14 monthly payments per year plus bonus)Monthly meal allowance paid in voucher card (net)Private Health Insurance from day 1A Bring a Friend program with attractive incentives
Personal and career development programs and mentoring to develop skills
Possibility to participate in a growing multicultural ProjectFlexible ScheduleWork in a diverse environment with people from over 75 nationalities
Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!We promote inter-company mobility to work at any of our sites around the world
Relocation package and accommodation guaranteed (for 12 months)Workplace: Work on-site in Lisbon, Portugal Webhelp is an equal-opportunity employer. Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
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