German Advisor for Action Cameras - Lisbon, Portugal - #239388

How about to work in a support team focused on the sporting and adventurous public?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you!

Your future project: join our German Customer Support team.

Our client produces action cameras, often used in extreme-action videography and part of the connected sports movement, considered one of the “Top 10 Best Brand Channels on Youtube”.

As a customer service specialist in this project, your daily responsibilities will include:

• Providing technical support for a renowned technology company, notorious for their action cameras, drones, apps and video editing software
• Offering solutions for customers demands by identifying and troubleshooting with the available resources
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal