German Customer Advisor for Airline Company - Portugal - #239375

Do you want to work with one of the world’s leading airlines?
Are you German native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Portugal?
So we have the perfect opportunity for you!

Your future project: join our German Customer Support team.

Our client is an International flying company where flying means a true pleasure.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide assistance to an international flying company that supports airlines all over the world
• Being part of a team specialized in offering support through written and phone communication
• Adapt easily to different scenarios and constant updates like aviation demands nowadays
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Ability to adapt to a challenging software system.
• Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Portugal