Technical Project Manager I ThousandEyes - #238351

About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

What is unique about this Project Manager role?

This is the first time we are going to hire project managers, so you will have an opportunity to help us build our internal PM processes and shape the role based on your own experience. We look for people who are ready for that challenge, are not afraid to fail from time to time and learn from those failures together with us in a safe environment. Our engineers work with customers to implement ThousandEyes solution and drive customer onboarding to the platform. Now we want to go t o th e next level by having our own Project Management team. As a Project Manager, you will oversee technical implementation projects to ensure that use cases are deployed smoothly and on time. You will encounte r a variety of projects ranging from a few dozen to thousands of hours with a lot of moving parts and demanding stakeholders. If all that sounds exciting to you, then you are probably th e right person for the job!

Required Experience

Min. 2-3 + years of Project Management experience

• Direct experience leading all phases of the IT software implementation project lifecycle
• Relevant Project Management certification: PRINCE2, PMP etc.
• Strong technical acumen
• Experience maintaining or implementing LAN/WAN environments
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Experience running multiple projects simultaneously with cross-team dependencies
• Experience working with senior level customer collaborators
  
  

Responsibilities

• Lead and plan the IT project implementation from the initiation until closure
• Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion
• Monitor and track action items through to closure. Record and manage all decisions, risks or issues
• Coordinate ThousandEyes project resources to drive performance
• Contribute to continuous PMO process improvements by promoting and highlighting successful experiences
• Act as a key contact for the customer and escalation point for project issues
• Drive the formal acceptance of the project, contract close-out and it’s acknowledgement by customer
  
  

What are we looking for in a candidate?

• Able to take consultative approach ensuring scope and project boundaries are maintained
• Problem solver who seeks the best solutions for both customers and ThousandEyes team
• Confident and clear presenter
• Able to work creatively in environment where not all processes are present
• Mindset to improve existing processes when gaps/issues are uncovered
• Proactive and independent approach to assigned tasks and discovered issues
• We are looking for candidates who are already based either in Lisbon, Portugal OR Krakow, Poland **
  
  

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
  
  

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us!

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