Technical Support for Microsoft with Italian+relocation pack - #236900

Are you a native Italian speaker looking for your next career path as a Technical Support for Microsoft? The cloud business interests you? Then, grab this job opportunity and apply today!

What you'll do

• As a Technical Support for Microsoft, you'll support deliveries;
• Work with customers to resolve technical customer issues on the Partner Center Platform;
• Determine technical support Pain areas while working with Customers;
• Provide feedback and details to Technical Advisors and PG teams;
• Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
• Maintain technical skills through completion of ongoing readiness and Platform training;
• Participate in the creation of future Microsoft support capabilities for the cloud.

• Native Italian speaker;
• Fluency in English (minimum B2);
• Customer service experience (in technical support environment is a plus);
• Troubleshooting mindset is also a plus.

• Signing Bonus of 1500€ plus Loyalty Bonus of 1500€ after 6 months Tenure;
• Work location: Lisbon – one of the best and sunniest places to live in Europe;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Employees empowerment and value;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.