Customer Support Specialist - #234631

Schréder has a century-long tradition of innovation and entrepreneurial spirit with an ultimate focus on creating meaningful moments for people in public spaces. In 2019 we founded Schréder Hyperion in Lisbon, Portugal – Schréder’s center of excellence focusing on the future of Lightability that aims to position Schréder amongst the global leaders in Smart City solutions
WHAT WE ARE HIRING
We are looking for a dynamic support specialist to represent our company, and to work towards the satisfaction of our clients. As a Post-Sales Support Specialist, you will be responsible for monitoring and accompanying the entire smart installed base of Schréder. You will collaborate in a positive team environment to provide outstanding customer service, fast response to inquiries, strong problem-solving skills, and appropriate resolution through our ticketing system. The ideal candidate will bring proven capabilities in identifying patterns, a perseverant “trial and error” attitude, with a learning and growth mindset
WHAT YOU WILL DO
To be the primary point of contact for local IoT support and sales teams;
Take responsibility over generating and monitoring tickets;
Develop documentation of support processes and procedures;
Responsible for pilot-projects on the field;
Train local support teams, commercial teams, and customers in need;
To support internal projects and initiatives;
To support delivery of key/strategic projects
WHO WE ARE LOOKING FOR
Master’s Degree in Electronics, Engineering, Information technology or similar;
1+ years of experience working as a support technician or other customer service roles;
Experience troubleshooting issues related to software, hardware, network interface configuration, and IoT devices is a plus;
Professional experience with customer service, both in person and online;
Fluent in Portuguese and English;
Based in Lisbon, Portugal, with willingness to travels
WHAT WE BELIEVE IN
We hire people, not competencies
You can become a part of our team, where everybody’s contribution will have an impact – from basic research to development, from marketing our solution to the world to selling it to community leaders, our clients
Our leaders work everyday to build an organization, where our people have the courage to believe, learn to innovate, are results-driven with purpose, value agile execution and, above all, are loyal to ourselves and our partners
We value collaboration and foster open and transparent communication, one of the many reasons why our leaders are continuously coached on how to create an even stronger Schréder
Schréder wants to be known as a place for talent to thrive. We’re building an organization that focuses on creating an environment for people to learn and grow, with a high-proximity between managers and their teams, with significant time being dedicated to our people’s growth
At Schréder, we create opportunities for our people, and want our center of excellence in Portugal to become a stepping stone for great careers, offering a competitive pay, in line with the best compensation packages in the market
Do you feel inspired by our mission and up for the challenge? Apply!