Engineering Manager - Voice - #233516

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our global voice team is seeking a talented and experienced manager to lead a team of developers that will design, develop, and maintain software solutions and drive the implementation of best practices in continuous integration, continuous delivery in a fast paced environment. This Manager should be hands-on and spending part of the time doing development. Ultimately, the role contributes to delivering exceptional customer experiences. The ideal candidate will have a strong background in software development, operations, and cloud technologies, along with proven leadership skills and a passion for fostering a culture of innovation and continuous improvement.

Key Responsibilities:

• Lead and mentor a team of software development engineers responsible for designing, implementing, monitoring and tooling our cloud services
• Oversee the design, development, and implementation of features and functionality aligning with the projects goals. Ensure adherence to best practices, standards, and security protocols
• Collaborate with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure that everyone is aligned on project goals and progress
• Drive the adoption of modern technologies, tools and practices to streamline development workflows, improve efficiency, and enhance the quality and reliability of our software
• Understands various programming languages, frameworks, and development methodologies, which allow you to make informed decisions and solve complex technical challenges
• Troubleshoot and resolve complex technical issues. When problems arise, you use your experience and problem-solving skills to identify the root causes and implement effective solutions
• Manage relationships with cloud service providers, tool vendors, and other external partners
• Drive a culture of collaboration, knowledge sharing, and continuous learning within the team and across the organisation
  
  

Key Skills:

• 3+ years of experience in a leadership or management role, with demonstrated ability to lead and motivate teams
• Ability to hire and onboard developers at rapid rate
• Proficiency in a variety of programming languages, including but not limited to Java, C/C++, JavaScript etc. 7+ years of professional experience developing software applications
• Expertise in public cloud, server-side technologies, databases and VOIP protocols
• Awareness of security best practices and the ability to implement security measures to protect applications and data
• A portfolio of past projects showcasing full-stack/VOIP development skills
• Ability to work independently and as part of a collaborative team
• Strong commitment to delivering high-quality code and solutions on time and within scope
• Bachelor’s degree (or equivalent) in relevant discipline
  
  

Desirable:

• Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications is highly desirable
• Experience with any public cloud platform (AWS or GCP) is a huge plus
  
  

Other requirements:

This position requires the ability to be On Call.

Benefits:

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays
  
  

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.