Client implementation and onboarding Specialist (Remote, Portugal) - #228501

Manigo is a Banking as a Service company offering businesses of any size white label digital banking, payments and card solutions covering the whole value chain from back to front-end. Manigo’s mission is to enable every business to embed digital banking services into their user journeys without having to handle the regulatory burden themselves.

Enabling businesses to create B2C and B2B products with mix and match turnkey solutions or API integration, Manigo delivers, customizes and operates the proposition. Select the features right for your solution, customise to suit your brand and launch a fully regulatory compliant solution in accelerated time, managed from back to front-end by Manigo so you can focus on what you do best.

Increasing brand loyalty, boosting revenue and joining the cashless revolution is simple with Manigo.

Currently we are looking for:

Client implementation and onboarding Specialist

(Remote, Portugal)

You will be the primary source of contact for our newly signed clients, steering them through the onboarding process. In order to do this, you will quickly need to gain a deep understanding of our clients business, helping them get to grips with how they will interact with our technology so that they can launch their new platform proposition.

Duties and Responsibilities

• Be the primary contact and onboarding specialist for new clients during their crucial set-up period, working with all areas of our business, including product, compliance and tech teams to help firms transition onto our own platform
• Build migration timelines for onboarding new customers helping to keep us and them accountable for actions
• Conduct workshops and detailed product UI and API demos
• Understand any product and tech gaps and determine optimal solutions for delivery
• Work with the compliance team to get legal agreements set-up with our new clients
• Strive to find the balance between onboarding clients quickly and smashing expectations, while at the same time making sure tasks are completed thoroughly and accurately
• Work closely and manage key business stakeholders to ensure onboarding of clients is completed to the highest standard
• Handle queries of all types from clients. These will be hugely diverse in nature – and will include legal questions, technical queries related to integrating with our APIs, as well as functionality queries
• Generate MI and reporting analytics – for example identifying recurring issues and feature requests and monitoring trends to drive innovation in the on-boarding process
• Ensure a successful hand-off to our Customer Success team at the end of the onboarding process
• Think of new and unexpected ways to ‘wow’ our customers

Requirements

• A people person with strong and confident communication skills. You’ll be able to easily build rapport and adapt your style depending on the client or situation
• Someone who is interested in technology and hungry to learn and develop new skills. You’ll buy into the fact that technology, particularly the use of APIs, can improve financial services – and specifically wealth management – for the better
• You’re a strong change professional and understand standard methods of programme delivery and can challenge the status quo
• You’re proactive, resilient and comfortable with ambiguity. You’ll like working at a fast pace, thinking on your feet and spinning plates
• You’re empathetic, kind and with bags of innate integrity. You’ll do the right thing, even when no-one’s watching
• Experience in the fintech sector is advantageous

Benefits

• The opportunity to join a highly driven and passionate team building the next big BaaS FinTech provider and make a meaningful contribution to its growth
• Fully remote (no need to relocate) or hybrid work, with (optional) access to our London offices
• Competitive remuneration
• Tech equipment to excel at work
• 25 days holiday per year
• An opportunity to be a critical contributor to the company’s commercial success
• Prospect of joining a passionate team with a high-performance but friendly culture of open communication, collaboration and diversity
• Startup feeling with a well-established organisation

Headhunter / recruiter notice

Manigo does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Manigo will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Manigo explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Manigo.