Platform Engineer Expert
AXA Group Operations
Data: há 10 horas
Cidade: Lisboa, Lisboa
Tipo de contrato: Tempo total
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About The Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
About The Job
Main missions
The Ops for Secure GPT will be responsible for ensuring the smooth and effective operation of the recently deployed internal service that offers secure and compliant access to Generative AI solutions, based on chatGPT, for AXA employees.
The ideal candidate will be proactive and a quick learner, able to identify and troubleshoot issues related to the service, while also taking the initiative to drive improvements in processes and procedures.
The Ops and Service Manager will work alongside the broader Secure GPT team to deliver exceptional customer service to internal stakeholders.
Key Responsibilities:
We are looking for someone with the following experience and skills:
Experience
Required Qualifications:
Must Have:
Soft skills / transversal skills
Ability to work in an international context (e.g. project teams in Portugal, France, Spain, and customers all over the world).
Customer oriented
Solution oriented
Rigor and ability to synthesize.
Nice To Have:
Pedagogue
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About The Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
- State-of-the-art Data Technology to drive customer experience
- State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
- High-Performing Global Team for stronger partnerships with AXA entities
About The Job
Main missions
The Ops for Secure GPT will be responsible for ensuring the smooth and effective operation of the recently deployed internal service that offers secure and compliant access to Generative AI solutions, based on chatGPT, for AXA employees.
The ideal candidate will be proactive and a quick learner, able to identify and troubleshoot issues related to the service, while also taking the initiative to drive improvements in processes and procedures.
The Ops and Service Manager will work alongside the broader Secure GPT team to deliver exceptional customer service to internal stakeholders.
Key Responsibilities:
- Proactively monitor the Secure GPT service, identifying issues and ensuring swift resolution
- Take ownership of service issues and incidents, driving through to resolution and communicating updates to stakeholders
- Continuously identify opportunities for improvement in the processes and procedures related to the Secure GPT service, and drive implementation of these improvements. (Ex: Observability automation improvement: alerts, dashboards, queries,..)
- Act as a point of escalation for stakeholders seeking assistance with Secure GPT
- Support the broader Secure GPT team in delivering exceptional customer service to internal stakeholders.
We are looking for someone with the following experience and skills:
Experience
Required Qualifications:
- At least 1 year of experience in operational role
- Strong analytical skills, with an ability to identify issues and root causes quickly and accurately.
- Excellent problem-solving skills with a proactive and solution-oriented approach
- A quick learner, with an ability to quickly become familiar with new technologies and tools
- Exceptional communication and relationship management skills, with an ability to effectively communicate technical information to non-technical stakeholders
- Strong project management skills with an ability to manage multiple priorities and stakeholders
- Ability to drive initiatives forward independently
- Experience with chatGPT or other generative AI technologies
- Experience working in a highly regulated industry
- Knowledge of data security and regulatory requirements
Must Have:
- Azure experience on web application
- Javascript development notions
- Service management experience (SLA, tickets)
- Solution oriented
- Customer oriented
- pedagogue
Soft skills / transversal skills
Ability to work in an international context (e.g. project teams in Portugal, France, Spain, and customers all over the world).
Customer oriented
Solution oriented
Rigor and ability to synthesize.
Nice To Have:
Pedagogue
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
Veja mais empregos em Lisboa, Lisboa