Leads Performance Coordinator
JLL
Data: há 13 horas
Cidade: Lisboa, Lisboa
Tipo de contrato: Tempo total
About JLL
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 111.000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we are also responsible for driving sustainability and corporate social responsibility. That’s why we’re committed to shaping real estate's future for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, people, and communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Role Purpose
We are looking for a Leads Performance Coordinator to join the Residential Department team, ensuring operational excellence and optimizing lead management processes across our operations in Portugal.
What this job involves
Professional Competencies:
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 111.000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we are also responsible for driving sustainability and corporate social responsibility. That’s why we’re committed to shaping real estate's future for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, people, and communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Role Purpose
We are looking for a Leads Performance Coordinator to join the Residential Department team, ensuring operational excellence and optimizing lead management processes across our operations in Portugal.
What this job involves
- Coordination of the Front Office team across the country
- Coordination of Partnership Registrations
- Client Care and Actions for Customer Recovery
- Responsible for Classihy
- Support for all stores
- Responsible for handling leads from Property Developers and Stand Schedules
- Commercial Procedures
- Sending Opportunity Lists to Consultants
- Conflict Resolution and Management
- Coordination between the procedures and Ego CRM
- Coordination with Operations Manager
Professional Competencies:
- Fluent in Portuguese & English
- Experience with CRM systems and lead management processes
- Knowledge of the Portuguese real estate market
- Strong organizational and coordination skills
- Client-centered approach
- Problem-solving abilities
- Excellent communication skills
- Detail-oriented mindset
- Team player
- Process improvement focus
- Ability to work under pressure
- Adaptability and flexibility
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