Dutch Remote Customer Service in Lisbon

Are you ready to live and work in one of Europe’s most beautiful cities? Join a dynamic team in sunny Lisbon and help customers from all over the world! Whether you're solving problems or answering questions, you’ll make a real difference every day — all while enjoying the culture, food, and ocean views Portugal has to offer. Let your career grow where the sun always shines!

Join a Top Fintech Company!

We’re proud to support a leading global fintech company that powers secure online payments across the world. They’re a trusted name in digital transactions, operating in most countries that support money transfers online.

What You'll Do

• Customer Care & Communication
• Handle inbound and outbound calls, offering stellar support via voice and chat
• Provide clear guidance on account history and product details
• Resolve customer issues related to collections and payments
• Financial Assistance & Solutions
• Negotiate payment arrangements with care and empathy
• Support customers in funding their accounts
• Explain the company's protection policies (when applicable)
• Advise on how to manage transactions and funding
• Problem Solving & Follow-Up
• Investigate and resolve collections-related inquiries
• Arrange convenient call-backs
• Transfer customers to the right teams when needed
• Document call outcomes in internal systems for team reference
• Supporting Sensitive Situations
• Tag and support vulnerable customers
• Offer insolvency support when appropriate
• Secure a commitment to pay on a future date
  

What We’re Looking For

• Experience & Skills
• 1–2 years in retail, hospitality, or a fast-paced call center
• Confident negotiation and communication skills
• Familiarity with internet-based services, fintech, or transaction platforms
• Tech-Savvy Abilities
• Comfortable with Microsoft Office and web-based applications
• Quick to learn and adapt to new technologies
• Able to juggle multiple phone queues and product lines
• Work Style & Strengths
• Strong priority management
• Self-motivated and independent
• Goal-oriented and results-driven
• Committed to teamwork, discretion, and exceeding expectations
  

What We Offer

• A fast-paced and innovative work environment.
• Full training to help you succeed.
• Relocation support (if applicable).
• A multicultural work environment with career growth opportunities
• Private health insurance after six months
• Internal employee incentives
  
  

Location

Lisbon - Remote, Portugal