Salesforce Service Cloud Admin

MAIN PURPOSE

Richemont is looking for a talented Salesforce Service Cloud Admin to help supporting the delivery of Client Platforms solutions and applications to its Maison’s.

The Salesforce Service Cloud Admin is part of the Richemont Client Platforms Area Team. You will be joining a dynamic team where you will play a pivotal role in a major, multi-Maisons, worldwide Salesforce initiative for some of the most prestigious Maisons. You will work in a global environment with highly distributed teams in different countries and time zones.

As part of the Client Platforms team, the Admin will overlook the good tenure of the Salesforce Service Cloud Org. This will be done by working directly with the Senior Admin and closely with the Salesforce Architecture and Release management teams.

This platform level role will engage with each Product acting on Salesforce Service Cloud. She/He will work on specific topics like platform level developments / configuration, authentication methods, data seeding, sandbox refresh, etc… When relevant, this person will support various teams in the efforts to unlock critical issues on the platform - this with respective Products, Identity or Supports teams.

Responsibilities

• Support the Senior Salesforce Admin in various tasks related to the maintenance and administration of the Salesforce Service Cloud org, eg:
• Manage Connected Apps, Auth. Providers, Certificates
• Manage IP Addresses
• Manage Login Access Policies, Password Policies, Unlock Users
• Manage Permission Sets Groups
• Handle requests of approved Data Exports
• Exceptionally handles coding / configuration activities
• Work with Products teams operating on Salesforce Service Cloud and Identity /Authorization teams to maintain the authentication methods
• Collaborate to the maintenance and operations of the Backup & Restore solution for Service Cloud
• Implement and maintain monitoring tools to track system health, integration security, and performance trends on Service Cloud
• Monitor overall API consumption and validate exceptional API consumptions
• Support on resolution of incidents related to API connectivity with Service Cloud
• Handle the renewal of certificates in Salesforce Service Cloud
• Support to the Release Management team for specific platform topics
• Support the maintenance of Data Dictionary
• Salesforce Release Notes review (together with Architecture) – if relevant liaise with Product team to highlight potential impacts
• Exceptionally collaborate to the resolution efforts in context of high impact incident involving Identity, Authorization, Support and Product teams
  
  

Qualifications

• Bachelor's or Master’s degree in Information Technology or Computer Science or a related field
• Relevant experiences as a Salesforce consultant involving development/configuration activities
• Ability to read and understand code
• In-depth knowledge of Salesforce Sales or Service Cloud products
• Salesforce certified administrator or other relevant Salesforce certification is mandatory
• Knowledge on Marketing Cloud is a plus
• Strong experience in Agile delivery
• Experience with Jira and Confluence suitable
• Excellent proficiency in English. Fluency in additional languages is appreciated