Customer Project Manager

Job Description

We are seeking a dynamic Customer Project Manager to join our team in Lisbon, Portugal. In this role, you will be responsible for managing complex customer projects from inception to completion, ensuring high levels of customer satisfaction and successful project outcomes.

• Project planning and execution including scope, quality, timelines, deliverables & budget across multiple projects
• Managing change and project scope to minimise additional unfunded work and maximise funded change requests
• Building strong customer relationships with understanding of their business challenges and priorities across multiple accounts
• Working collaboratively with R&D teams to create and prioritise work items in the product backlog in line with customer plans & commitments
• Proactive and regular communication with customers to ensure a shared understanding of status, risks and assumptions using a combination of reports and verbal communication
• Supporting the culture of continuous improvement within Professional Services to improve project outcomes for our customers and Vantiva.
• Managing project dependencies and impediments, particularly dependencies met by the customers
• Proactive management of costs vs budget
  
  

Qualifications

• Holder of a degree in electronic engineering /software engineering / computer science
• Significant experience of managing multiple software projects in a customer facing role
• Experience in managing customer expectations and building strong relationships
• Excellent communication skills
• Familiar with Agile development methodologies and roles, in particular Product Owner and Scrum Master
• Ability to quickly learn and understand complex technical concepts and a background in consumer video or broadband technologies
• Negotiation skills to agree scope and timelines with customers
• Experience of using Atlassian tools (Jira, Confluence) & Microsoft Project
• Strong leadership skills to help guide and motivate R&D teams
• Fluent in English
  
  

Additional Information

Our most important asset is our People

Vantiva’s success greatly relies on our people’s energy, motivation, and talent.

We are dedicated to cultivating a workforce that embraces and celebrates diversity as we believe our differences drive our creativity, and innovation.

We are proactive in supporting equality and maintaining an inclusive work environment, developing, and enhancing career opportunities for all.

If you require a reasonable accommodation at any step of the application process, please let us know by answering the dedicated question in this application form.