Senior Manager, Learning & Development Central Customer Service & Planning

Senior Manager, Learning & Development Central Customer Service & Planning, Pan EU

You could be based out of one of our EU HQ offices with hybrid working in most loactions and some travel required.

At Coca-Cola Europacific Partners (CCEP), we’re not just bottling beverages—we’re building capabilities. We’re looking for a Learning & Development Manager to help shape the future of Customer Service and Planning across our supply chain. If you’re passionate about learning, thrive in a global matrix environment, and want to make a real impact, this could be your next big move.

What You’ll Do

As a trusted learning partner, you’ll:

• Design and deliver impactful learning strategies that elevate customer service and planning performance across Europe. Translate strategic frameworks into engaging, scalable learning content.
• Collaborate with cross-functional teams and business units to ensure consistent, high-quality training delivery.
• Manage budgets, vendors, and ROI metrics to ensure learning drives real business value.
• Lead initiatives like TheWayWeServe and TheWayWeShare, fostering a culture of continuous improvement and knowledge sharing.
  
  

Who You Are

You’re a collaborative, forward-thinking professional who brings:

• Experience in designing and deploying learning programs across countries.
• Strong knowledge of Customer Service or Planning within supply chain environments.
• Excellent communication skills in English and the ability to influence senior stakeholders.
• A passion for innovation in learning—whether it’s digital, in-person, or blended.
• A commitment to inclusion, equity, and creating learning experiences that reflect the diversity of our people.
  
  

What You Bring:

• Expertise in L&D, instructional design, and project management.
• A consultative mindset and the ability to work across cultures and geographies.
• Experience managing budgets and external vendors.
• A curious, growth-oriented approach to learning and development.
• Experience in service level oriented Supply Chain functions with many interfaces, practical experience in Customer Service or Planning would be a plus
• Design knowledge for on-line learnings / instructional design
• Thorough experience in creating training programs / content development app/online/workshops/
  
  

Apply with a copy of your CV in English and help us build the capabilities that power the world’s most loved brands.