Expert - Commercial Processes (Quotation to Cash) (m/f/d)

Your Responsibilities

• Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) on a global scale
• Support digitization and automation of sales and customer service processes to achieve predefined efficiency targets
• Establish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deployment
• Develop a vision for the company’s customer service processes and technology landscape and coordinate stakeholders toward implementation
• Lead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countries
• Represent Global Commercial Operations in IT projects related to QTC
• Ensure compliance with internal policies and external regulatory requirements
• Manage strategic projects in the customer service domain, from concept to implementation
• Documentation and monitoring of business processes
• Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes.
• Planning, organizing, and conducting workshops and training sessions to optimize sales processes.
  
  
  

Your Profile

Degree in Business Economics, IT, Finance, or a related field

At least 3–6 years of experience in customer service, sales, business (process) management, or IT project management

Knowledge of the pharmaceutical or medical technology industry is a plus

Experience in IT project management and digital tool implementation

SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution

Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio)

Excellent moderation, presentation, and project management skills

Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools

Languages: Fluent English (spoken and written); additional languages are an advantage

Willingness to travel internationally