Quality Manager - After-Sales Management

Nexxiot is digitalizing freight asset management with technology that now oversees the world's most extensive network of connected intermodal containers and railcars.

Clients gain access to unparalleled real-time data, which streamlines fleet management and automates logistics processes. Nexxiot devices, built for resilience, withstand extreme conditions and provide long-term, detailed insights into cargo events, including impacts, delays, safety and security incidents, and loading activities.

Based in Zurich, Switzerland, Nexxiot's influence extends globally. Our team, comprised of industry experts, operates from offices in Europe and North America and maintains a presence in a majority of depots, ports, and rail yards.

To learn more about how Nexxiot is leading the value generation for the rail industry, please visit www.nexxiot.com.

Job Summary: The Quality Manager for After-Sales is responsible for managing and improving the quality of products and services after they have been delivered to customers. This role involves the development and implementation of quality management processes that ensure customer satisfaction and continuous improvement in after-sales service.

Key Responsibilities:

• Develop and maintain aftersales quality management processes in line with industry standards and company policies.
• Monitor and analyze customer feedback to identify areas for quality improvement.
• Coordinate with the supplier quality management team to address quality issues in products and materials.
• Implement corrective actions and improvements based on customer complaints and feedback.
• Manage warranty claims and returns, ensuring timely resolution and customer satisfaction.
• Conduct aftersales service audits to ensure compliance with quality standards.
• Provide training and support to aftersales service teams to enhance their quality management skills.
• Collaborate with cross-functional teams to integrate quality management practices throughout the product lifecycle.
• Prepare and present regular reports on aftersales quality performance to senior management.
• Continuously Monitor Fleet and Devices to analyze and optimize fleet performance
• Manage RMA process and 8 D Reporting towards clients and partners
  
  

Qualifications:

• Master's degree in Quality Management, Electrical Engineering, Business Administration, or a related field.
• Proven experience in quality management, particularly in aftersales or customer service.
• Strong analytical and problem-solving skills.
• Experience in Electronics' or data-driven products
• Excellent communication and interpersonal skills.
  
  

Working Conditions:

• Office environment with regular visits to supplier sites.
• May require travel to conduct supplier audits and process qualifications.