Service Manager

Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast-track innovation through each step of your value chain.

We are strategically positioned to build value, with a global footprint across 30 countries.

We are as global and local as you need us to be, with strong best-in-class pan-European technological centres and unique best-shoring capabilities.

We leverage a network of high value-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever-changing environment.

Responsibilities

• Client Management: Being our clients' trusted advisor, ensuring a solid relationship and challenging constructively whenever necessary.
• Client Monitoring: Participating in formal progress monitoring meetings, providing relevant reports and indicators tailored to each client.
• Technical Delivery Management: Ensuring the smooth running and execution of ongoing projects, guaranteeing the quality, deadlines and efficiency of deliveries.
• Commercial Support: Collaborating with the commercial team, providing strategic input and business insight to identify opportunities and develop the accounts under management.
  
  

Essential Skills

• At least 4 years experience in a similar role;
• Previous experience in service management, client management, or similar functions;
• Excellent communication, organization, and negotiation skills;
• Ability to work with technical teams and maintain a global vision of the business;
• Proactive spirit and customer satisfaction oriented;
• Good analytical skills and a flair for dynamic and collaborative environments
• Good Excel skills;
• Fluent in English.