Italian Customer Support in Portugal
Oceanic View Solutions
Data: há 16 horas
Tipo de contrato: Tempo total
Remoto
Take Your Customer Service Career to the Next Level!
We’re seeking a dedicated and adaptable Customer Support Specialist to join our energetic and fast-moving team. If you're someone who performs well under pressure, communicates with clarity, and values making a difference in people’s experiences, this opportunity could be just what you're looking for.
Role Overview:
As a Customer Support Specialist, you'll be the first point of contact for our clients, offering timely, tailored assistance across various communication channels. Your problem-solving abilities and strong attention to detail will help ensure each interaction is smooth and customer-centric.
Key Responsibilities:
We’re seeking a dedicated and adaptable Customer Support Specialist to join our energetic and fast-moving team. If you're someone who performs well under pressure, communicates with clarity, and values making a difference in people’s experiences, this opportunity could be just what you're looking for.
Role Overview:
As a Customer Support Specialist, you'll be the first point of contact for our clients, offering timely, tailored assistance across various communication channels. Your problem-solving abilities and strong attention to detail will help ensure each interaction is smooth and customer-centric.
Key Responsibilities:
- Provide efficient and courteous support through phone, email, live chat, and social media
- Assist with account setup, login issues, user verification, and transaction support
- Troubleshoot technical issues and deliver easy-to-understand solutions
- Handle inquiries with a caring, solution-oriented approach
- Maintain clear and respectful communication to build lasting customer trust
- Comply with internal guidelines to ensure service quality and consistency
- Contribute feedback and ideas to help improve the overall support experience
- Fluent in Italian (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Hybrid Work: Balance the best of in-office collaboration and remote flexibility
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