Remote Client Support Representative
Munay
Data: há 18 horas
Tipo de contrato: Tempo total
Remoto
We are seeking Customer Service Advisors to join our client's team in beautiful Portugal!
Your Responsibilities:
Your Responsibilities:
- Provide outstanding support to our customers through phone and email on a variety of issues.
- Ensure the information you give is accurate, valid, and complete by adhering to established procedures.
- Take charge of customer inquiries, guaranteeing prompt responses and resolutions.
- Build meaningful relationships by addressing customer questions in a friendly, courteous, and professional manner.
- Meet and exceed our customer service quality benchmarks, compliance standards, and productivity targets.
- Create memorable customer experiences that we can all take pride in.
- Adhere to management guidance and provide helpful feedback.
- The flexibility to work from home.
- Health coverage and private healthcare options.
- A competitive salary package along with performance bonuses.
- Relocation support for candidates coming from outside Portugal.
- Fluency in one of the following languages: German, Italian, Swedish or Danish (C2 level).
- Proficiency in English (B2 level).
- Excellent problem-solving abilities to handle customer concerns and ensure a seamless experience.
- Independence and confidence in troubleshooting basic technical issues related to connectivity, systems, and devices.
- Capability to guide customers through complex processes from beginning to end.
- EU citizenship, a Portuguese residence card, or an expression of interest.
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