French Customer Support Hybrid in Braga
Oceanic View Solutions
Data: há 12 horas
Cidade: Braga, Braga
Tipo de contrato: Tempo total
Take Your Customer Service Career to the Next Level!
We’re on the lookout for a committed and adaptable Customer Support Specialist to join our fast-paced and dynamic team. If you thrive under pressure, communicate effectively, and enjoy making a meaningful impact on customer satisfaction, this role could be the perfect next step for you.
Role Overview:
As a Customer Support Specialist, you'll serve as the frontline connection with our customers—delivering prompt, personalized support across a range of communication platforms. Your sharp problem-solving skills and attention to detail will be essential in ensuring each customer interaction is smooth, helpful, and positive.
Key Responsibilities:
We’re on the lookout for a committed and adaptable Customer Support Specialist to join our fast-paced and dynamic team. If you thrive under pressure, communicate effectively, and enjoy making a meaningful impact on customer satisfaction, this role could be the perfect next step for you.
Role Overview:
As a Customer Support Specialist, you'll serve as the frontline connection with our customers—delivering prompt, personalized support across a range of communication platforms. Your sharp problem-solving skills and attention to detail will be essential in ensuring each customer interaction is smooth, helpful, and positive.
Key Responsibilities:
- Respond quickly and professionally to customer inquiries via phone, email, chat, and social media
- Support users with account setup, login troubleshooting, identity verification, and transaction-related issues
- Identify technical problems and offer clear, effective resolutions
- Handle each customer interaction with empathy, patience, and a focus on solutions
- Communicate clearly and respectfully to foster strong customer relationships
- Follow internal procedures and quality standards to ensure a consistent support experience
- Share insights and suggestions to help refine support practices and improve customer satisfaction
- Fluent in French (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Hybrid Work: Balance the best of in-office collaboration and remote flexibility
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