Operations Specialist, Creative Services - Workflow

What Makes Us a Great Place To Work

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

Who You’ll Work With

Creative Services, part of Bain's global Marketing organization, specializes in providing high-quality presentation design services supporting our consulting teams and practices. Our designers seamlessly integrate design expertise, storytelling techniques, and data visualization skills to create presentations that deliver insights with clarity and impact.

WHERE YOU’LL FIT WITHIN THE TEAM

As an Operations Specialist for workflow management you are the first point of contact in Creative Services for client teams and business partners for design requests and support. Your role is to actively scope and align on expectations for the work and assign to a designer for production.

What You’ll Do

• Support client teams and business partners to assess, prioritize and allocate resources for design requests
• Support design requests, ensuring expectations are aligned, and that design requirements are met within established deadlines and fast turnarounds for customers, according to Bain and client brand standards
• Autonomous and confident in balancing competing demands and making quick decisions
• Troubleshoot and problem solve workflow systems or process issues. Contribute ideas that improve workflow processes, systems and technology
• Accurately track project information, and timesheet data in accordance with department KPIs and service agreements
  
  

About You

• You have a bachelor’s degree or an equivalent combination of education, training, and experience
• You have professional fluency in written and spoken English
• You have excellent communications skills
• You have strong project management experience
• You have expert proficiency in Microsoft Office and advanced skills in Adobe Creative Suite
• You provide timely responses and route incoming work with thorough attention to every detail, no matter how small.
• You balance day-to-day requests with strong organizational and interpersonal skills, using team collaboration tools effectively and guiding junior team members in best practices, while flagging roadblocks as needed.
• You build and maintain customer-centric, trusting, and collaborative partnerships with stakeholders across all service delivery touchpoints, owning communication through tools and aligned processes.
• You excel both individually and in collaborative teams by creating and applying workflow guidance, while mentoring junior team members.