Software Engineer – Client Solutions & Enablement (Fintech Startup)
ambi.careers
Data: há 16 horas
Cidade: Lisboa, Lisboa
Tipo de contrato: Tempo total
(We are supporting our client, Paynest, in their search for a Software Engineer in Lisbon. Check it out!)
As a Software Engineer on the Client Solutions team at Paynest, you’ll own the critical layer between our platform and our clients. You’ll work across onboarding, client setup, integration support, and product feedback—ensuring customers experience a seamless rollout and rapid value from Day 1.
This isn’t just a support role. You’ll act as a technical partner to our Customer Success and Product teams—building trust with clients while shaping our roadmap with real user insights.
Why This Role Matters
We’re scaling AI-powered expense management for mid-sized companies. The difference between a successful rollout and a churned client often comes down to details: proper implementation, strong onboarding, and fast feedback loops. That’s where you come in—closing the gap between engineering and user success.
What You’ll Do
Paynest is on a mission to simplify and supercharge how companies manage money—from expenses to payroll to financial wellness. We’re building AI-native infrastructure that gives employers visibility and control while empowering employees with transparency and peace of mind.
As a Software Engineer on the Client Solutions team at Paynest, you’ll own the critical layer between our platform and our clients. You’ll work across onboarding, client setup, integration support, and product feedback—ensuring customers experience a seamless rollout and rapid value from Day 1.
This isn’t just a support role. You’ll act as a technical partner to our Customer Success and Product teams—building trust with clients while shaping our roadmap with real user insights.
Why This Role Matters
We’re scaling AI-powered expense management for mid-sized companies. The difference between a successful rollout and a churned client often comes down to details: proper implementation, strong onboarding, and fast feedback loops. That’s where you come in—closing the gap between engineering and user success.
What You’ll Do
- Guide new clients through onboarding, integration setup, and technical activation.
- Serve as the first technical point of contact for customer-facing questions or light issues.
- Capture and relay product feedback, friction points, and feature requests to the Product team.
- Collaborate with Customer Success and Account Management to ensure client satisfaction.
- Contribute to technical documentation, onboarding flows, and internal tooling.
- Technically sharp, with experience building or supporting B2B SaaS products (1–3 years).
- Highly empathetic and client-oriented—you think in terms of solutions, not tickets.
- Comfortable in both async and live client communication (calls, Loom, Slack, Notion, etc).
- Process-driven and organized—you don’t let details slip through.
- Ready to grow into a hybrid role (Solutions Engineering, Customer Success Engineering, or Product).
- Experience with API integrations, light scripting, and/or tools like Postman, Segment, Intercom.
- Exposure to fintech, expense management, payroll, or HR tools.
- Familiarity with debugging logs, frontend inspection, and internal tooling systems.
Paynest is on a mission to simplify and supercharge how companies manage money—from expenses to payroll to financial wellness. We’re building AI-native infrastructure that gives employers visibility and control while empowering employees with transparency and peace of mind.
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