Associate Director, Employee Services Regional Lead Europe

Job Description

The Position:

We are seeking an experienced and people-focused Associate Director to manage a multilingual HR Employee Services team in Lisbon. Into this role you will be responsible for overseeing daily operations, ensuring high-quality service delivery, monitoring team performance, and driving continuous improvement in alignment with global HR processes and standards.

Responsibilities

• Leading an internal team of approximately 20 HR Services experts who are accountable for the delivery of internal services to support our HR Team, Founders and stakeholders in 48 countries.
• Coaching and alignment of service center and Employee Services teams to assure adherence to agreed service levels (quantitative and qualitative) instilling homologated ways of working, applying metrics, sharing with stakeholders and to continuously measure delivery performance and process health.
• Development of the Regional strategy and ownership of appropriate KPIs and visualization tools to measure and show the performance of the team, sharing with stakeholders.
• Strong focus on continuous improvement of HR support processes.
• Oversees the assessment and analysis of new, incoming forms of HR Administration work as to overall suitability for entry in the company’s HR shared services organization; Implements the transition of such work into delivery scope of services converting from conventional to efficient, scalable governed processes.
• Ensuring team alignment and seamless partnership with both in-market HR teams as well Global Mobility ‘COE’s center of expertise teams.
• Disposition of escalated service issues, identifying a resolution path and sharing the outcome with internal stakeholders to foster efficient collaboration and build trust in our services
• Ownership of a central knowledge base for HR Services processes.
• Supporting the extension of the service portfolio through harmonization and expanding scope of services and/or region coverage aligned with the HR Stakeholders, building strong bonds of communication and collaboration.
  
  

Qualifications & Experience

Required Education, Experience, and Skills

• Bachelor’s degree or equivalent, 10+ years of experience in a complex multinational business environment, with focus on HR Service Delivery, HR Function & CoE knowledge desirable.
• Stakeholder Management: building and sustaining relationships with key internal stakeholders, support teams and vendors.
• Strong influencing skills - ability to navigate among many different stakeholders at global levels and across functions.
• Strong Process orientation - problem solving and root cause identification skills.
• Experience leading a regional / global team for at least 7 years.
• Leadership and driving change in a resilient environment.
• Excellent communication skills in English. Ability to clearly articulate messages to a variety of audiences. Another language desirable.
  
  

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

Search Firm Representatives Please Read Carefully

Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status

Regular

Relocation:

No relocation

VISA Sponsorship

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Shift

Flexible Work Arrangements:

Valid Driving License

Hazardous Material(s):

Number Of Openings

1

Requisition ID:R534203