Customer Service Representative (Portuguese and Spanish)
The Lemon Consulting
Data: há 1 dia
Cidade: Braga, Braga
Tipo de contrato: Tempo total
Remoto
Position: Customer Service Representative
Location: Braga, Portugal
Work model: Remote
Employment type: fixed term (6 months)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Location: Braga, Portugal
Work model: Remote
Employment type: fixed term (6 months)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Respond to information requests from professionals, clients, or other stakeholders regarding a specific product or service area.
- Manage incoming communications via email and phone, providing accurate and timely support.
- Identify opportunities to enhance service delivery and propose actionable solutions.
- Participate in a rotating on-call schedule (approximately once every four months) to ensure service continuity.
- Native / fluent in Portuguese (C2) and Spanish (at least C1) both verbal and written. Fluent in English (minimum B2 level)
- A higher education degree in a scientific or healthcare-related field (e.g., life sciences, health sciences, chemistry, or a related discipline) this is a mandatory qualification.
- A strong interest in research and evidence-based practices.
- Excellent communication, organizational, and time management skills.
- Ability to work both independently and as part of a team in a dynamic environment.
- Opportunity to work with a leading global travel & tourism brand
- Competitive salary with performance-based incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- And many more!
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