Customer Care Associate_247
Redspher
Data: há 1 dia
Cidade: Vila Nova de Gaia, Porto
Tipo de contrato: Tempo total
Flash is the leading provider of Premium Freight services in Europe. We deliver the
highest possible service through our platform and highly skilled customer service agents.
Flash operates a 24/7, multilingual European customer service and operations within a
dynamic, professional, and internationally oriented atmosphere.
We are looking for a Customer Service Agent to join our team, this role will be focused
on improving customer experience by offering the best delivery experience.
Your Challenge And Responsibilities
highest possible service through our platform and highly skilled customer service agents.
Flash operates a 24/7, multilingual European customer service and operations within a
dynamic, professional, and internationally oriented atmosphere.
We are looking for a Customer Service Agent to join our team, this role will be focused
on improving customer experience by offering the best delivery experience.
Your Challenge And Responsibilities
- Ensure that delivery orders are managed and executed on time most efficiently with the highest quality standards.
- Proactively monitor customer shipments to identify, record, address, and prevent
- Proactively resolve any potential issues that impact customer experience and
- Provide customers with up-to-date accurate information regarding their shipments.
- Escalates possible issues or deviations promptly.
- Maintain high levels of customer service, by responding promptly to customer
- Provide continual, proactive, and accurate customer information.
- Excellent interpersonal and communication skills, both written and verbal in
- High attention to detail and proven ability to manage multiple, competing
- Should be creative with qualitative problem-solving skills
- Passionate about delivering a first-class customer service experience
- Customer-obsessed & strong communication skills to deliver accurately
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