Boutique Sales Associate - Fixed term contract (ECI Lisboa)

Montblanc


Data: há 10 horas
Cidade: Lisboa, Lisboa
Tipo de contrato: Tempo total
Job Title: Boutique Sales Associate - Fixed term contract (ECI Lisboa)

Main Purpose

  • Maximize boutique performance by achieving sales targets and strategic objectives.
  • Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.
  • Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.
  • Advise clients to guarantee high-quality service, following Montblanc's standards.
  • Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.
  • Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.

Key Responsibilities

  • Sales Management:
    • Manage product sales effectively.
    • Achieve set sales goals.
    • Handle the sales process according to the client type.
    • Advise clients and ensure their satisfaction.
    • Develop sales initiatives.
  • Customer Relations:
    • Ensure customer relations (agreements, service) according to Brand standards.
    • Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).
    • Increase the customer database by providing all relevant information.
    • Track customer files.
    • Manage customer complaints together with the ABM.
  • Brand Presentation:
    • Maintain consistent adherence to brand presentation standards:
      • Personal appearance and uniform.
      • Luxurious appearance of the Boutique and displayed products (windows and displays).
  • Marketing Implementation:
    • Respect and ensure the implementation of all marketing campaigns.
    • Actively participate in event organization.
  • Boutique Operations:
    • Ensure the Boutique's operation in the absence of colleagues.
    • Demonstrate versatility in cash register and warehouse tasks.
    • Ensure all sales are correctly processed in the computer system.
  • Product Management:
    • Participate in inventories.
    • Prevent potential losses.
    • Check merchandise reception.
    • Prepare merchandise shipments.
    • Transfer merchandise information.
  • Information Management:
    • Provide all necessary information to the store management to prepare reports.
    • Actively participate in team meetings.
    • Actively participate in training sessions.
    • Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).
Job Requirements/Pre-requisites

  • Basic Education:
    • Proven sales experience (required).
    • Commercial maturity.
  • Specific Knowledge:
    • Knowledge of the product and the Brand.
  • Professional Experience:
    • One year of experience in the type of sales to be performed.
    • Complementary training: Sales techniques.
  • Other Skills:
    • Ability to impact and communicate with clients.
    • Service orientation - Ability to detect customer needs.
    • Sense of responsibility and initiative.
    • Excellent appearance and presentation.
  • Languages:
    • Portuguese
    • English
Richemont is an equal employer

Duration of the contract: 6 months (July-December)

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