IT Service Desk Internship (6 months) - IEFP Program (m/f/d)

We are looking for recent Graduates, motivated by providing support to our colleagues across the board. Your main goal is to assist users to get their work done with little to no impact, meaning that you'll be working on IT-related issues that range from creating IDs to identifying major blockers in the functioning of technology with the supervision of a Senior colleague.

Your Role

At our IT Service Desk, during your 6-month internship, you will assist our international colleagues in the entire EMEA region. You will join an international team formed of 15+ nationalities on creating and handling incidents and service requests. Be part of our motivated team and join us at this exciting time - your knowledge and expertise are indispensable!

Your Responsibilities

• Serve as the first point of contact for all IT-related inquiries, providing prompt and efficient support to end-users.
• Diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues in a timely manner.
• Maintain accurate documentation of support requests, solutions, and known issues for future reference and knowledge sharing.
• Collaborate with team members and escalate complex problems to senior technicians or other IT professionals when necessary.
• Continuously expand your technical knowledge and stay up-to-date with our new offers, procedures, emerging technologies, trends, and best practices.
  
  

Your Skills And Experiences

• Bachelor's or Master's degree, or equivalent in Computer Science, Software Engineering or related field, IT support knowledge.
• Proven problem-solving and analytical abilities, with the capacity to assess and resolve issues efficiently.
• An interest in technology and the ability to adapt quickly to IT fundamentals including operating systems, networking principles, and software applications.
• Great communication and interpersonal skills, with the ability to patiently listen, understand, and effectively communicate information to non-technical individuals.
• Fluent written and spoken English is required.
• Eligibility for IEFP and Talento internship is mandatory.
  
  

Good Reasons to Join

Your work will have a direct influence on the future of logistics and IT. Your colleagues are experts who shape the IT industry in Portugal and worldwide. We want you to feel comfortable in your working surroundings. Therefore, we are offering you flexible working hours and mobile working arrangements. We value teamwork, continuous learning and diversity. Kuehne+Nagel is offering you a custom-made career –through individual planning and supervisors who support and advise you in every way. Personally, you get supported by a lot of work-life-balance offerings and supplementary health insurance.