Enterprise Distributors Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What You’ll Do

To attract and manage the business relationships of Business Representatives with Vodafone (portfolio of BRs), in order to ensure the objective of maintaining/boosting an active network of Business Representatives, which are essential for achieving Vodafone Portugal’s commercial goals.

• In the Commercial scope, may:
• Monitor the Representative’s business and approve deals and exceptions
• Follow up on results with each Representative to ensure goal achievement and continuous improvement
• Implement Sales Plans (annual and quarterly) and campaigns launched by Vodafone
• Gather and share information about competitors and customer needs
• In the Customer Management scope, may:
• Ensure prompt responses to all complaints related to Representatives and trigger actions to guarantee high customer satisfaction
• Ensure timely and appropriate responses to all customer requests – complaints, proposals, clarifications, and supplies
• Ensure compliance with commitments made to the customer regarding commercial conditions and account management
• In the Agent Support scope, may:
• Provide appropriate support to each Representative in their portfolio, particularly in responding to requests (whether for performance evaluation or business monitoring and development)
• Ensure Representatives have the appropriate information/training on the entire Vodafone offering, providing on-the-job training when necessary
• Monitor the Representatives’ management model, contributing to its improvement through the implementation of best practices
• Mobilize their team of Business Representatives towards Vodafone’s goals and offerings
• Communicate, implement, and monitor Vodafone’s campaigns and programs according to previously defined plans
• Contribute to recruitment and performance evaluation processes
  
  
  

Who You Are

• Bachelor's degree or university attendance
• Experience: 3 years in sales
• Sales Force management and training, knowledge of Vodafone’s commercial offering, user-level computer skills, Telecommunications, Information Technologies. Basic
• knowledge of retail
• Knowledge of telecommunications equipment/services available in the market
• Market knowledge
• Basic knowledge of business management and accounting
  
  
  

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's In It For You

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft)
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles
  
  
  

Who We Are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.