Cisco RSW Customer Success Management

Why Choose TD SYNNEX:

TD SYNNEX is a Fortune 100 company with over $58 billion in revenue (NYSE: SNX), recognized as one of the world’s leading technology distributors and solutions aggregators. With a diverse team of 24,000 employees operating across more than 100 countries, we support over 150,000 customers in maximizing the value of their technology investments, driving business results, and unlocking growth opportunities. TD SYNNEX is a certified Great Place to Work, celebrated for our dynamic culture and comprehensive benefits. Our diverse workforce is our greatest strength, fostering success and inclusivity.

About the role:

We’re looking for a dynamic and results-driven Routing, Switching, and Wireless Customer Success Manager who performs as an advisor for the customer regarding products and services implementation including consulting and support. Drives high adoption levels on products and services capabilities. Increase the usage of licenses and service hours. Responsible of identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team and overall customer satisfaction. Point of contact between the customer and the internal departments. Create opportunities based on the data obtained from customer interaction.

Key Responsibilities:

• Create workplans for each account assigned in order to drive Customer Success initiatives.
• Engage constantly with customer to keep track of product adoption and consumption levels
• Promptly attend customer escalations and act as a center of contact to engage other departments as required
• Log all activity related to the accounts and opportunities generated in the corresponding platforms
• Execute product training according to customer needs
• Analyze customer and account data to identify areas of improvement and set action plans
• Provide valuable insight to the company based on the data and information obtained from customer interactions
  
  

Key Skills and Experience:

• Previous experience in the IT Channel.
• Knowledge of Routing, Switching, and Wireless.
• Possesses strong data entry skills.
• Able to converse and write effectively in English.
• Able to interact effectively with higher levels of management (managers & above)
• Understand, communicate, and collaborate effectively with people across various identities.
• Able to negotiate skillfully and promote/sell ideas persuasively.
• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
• Able to collaborate and build solid, effective working relationships with others.
  
  

What We Offer:

• Comprehensive private health and life insurance to keep you covered.
• Flexible hybrid work model with the opportunity to work remotely three weeks annually.
• Tailored salary perks covering transportation, meals, learning, and childcare needs.
• Learning Opportunities: Access to a comprehensive learning platform to support your professional growth.
• A Global Atmosphere: Join a multicultural and diverse environment where opportunities for growth and collaboration abound.
• Certified Workplace Excellence: Work in a certified Great Place to Work where we take work-life balance seriously.
  
  

Key Skills

Business, Business Planning, Communication, Interpersonal Communication

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
  
  

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!