Dutch Customer Specialist in Portugal
Oceanic View Solutions
Data: há 1 dia
Cidade: Coimbra, Coimbra
Tipo de contrato: Tempo total
Remoto
Elevate Your Career in Customer Support!
We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you!
Role Overview:
As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.
Key Responsibilities:
We're looking for a motivated and customer-focused Customer Support Specialist to join our vibrant and fast-paced team. If you're quick to adapt, thrive in high-energy environments, and enjoy making a real difference for people, this could be the ideal role for you!
Role Overview:
As a Customer Support Specialist, you’ll be the first point of contact for customers, providing top-notch assistance across various channels. Your clear communication and problem-solving mindset will ensure a smooth and satisfying experience for every user.
Key Responsibilities:
- Deliver prompt, high-quality support via phone, email, chat, and social platforms
- Assist users with tasks such as setting up accounts, resolving login and identity issues, managing transactions, and troubleshooting tech problems
- Approach every interaction with empathy, professionalism, and a solutions-driven attitude
- Respond to inquiries with accuracy and urgency, always keeping the customer’s needs in focus
- Build trust and rapport through thoughtful, clear communication
- Follow internal workflows and best practices while ensuring excellent service standards
- Share feedback to help improve support processes and elevate overall user experience
- Fluent in Dutch (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year of experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
- Attractive Salary: Competitive compensation that values your skills
- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Remote Work: Enjoy the flexibility of working from home
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