Italian Sales for Tech company
Prime Path Recruitment
Data: há 1 dia
Tipo de contrato: Tempo total
Remoto
Language
Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
Days Off: Sunday + 1 rotational day
Type of contract: 6 months with the possibility of renewal
- Italian (Native) + English (solid B2)
- Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
- Customer Service: Deliver high-calibre customer service for post-sales requests including delivery, warranties, and refunds.
- Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
- Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
- Excellent communication skills coupled with empathy and team spirit
- Tech-savvy
- Previous experience in Customer Service (preferable)
- Previous experience in sales is a plus
- Availability to work on rotational shifts
Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
Days Off: Sunday + 1 rotational day
Type of contract: 6 months with the possibility of renewal
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